Jo99 takes the protection of your personal data extremely seriously. This privacy policy clearly explains what information we collect, why we collect it, and how it is kept secure.
We believe your data belongs to you. jo99 takes every precaution to protect it at every step.
Every transaction and piece of personal information is protected with 256-bit SSL encryption. Your data cannot be read by any outside party.
Jo99 never sells your personal information to any third-party advertising company or data broker.
You can view, correct, or request deletion of your information at any time — without any hassle.
Jo99's data systems are regularly audited by independent security experts to identify and address any vulnerabilities promptly.
We clearly disclose which cookies we use, and you can disable any non-essential cookies at any time.
Jo99's privacy policy has been developed in accordance with GDPR and international data protection standards.
From the moment you create an account to each gaming session — we collect different types of information in different situations. However, we only collect what is genuinely necessary to provide our services and keep you safe.
jo99 never stores your full payment card number or CVV. Payment gateways process this information directly.
Jo99 uses collected data only for specific, transparent purposes. The table below clearly explains what information is used for and why:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Identity | Account Creation & KYC Verification | Contractual |
| Mobile / Email | OTP verification, notifications, support | Contractual |
| Payment Information | Deposit & Withdrawal Process | Contractual |
| IP Address | Fraud Prevention & Geo-Restrictions | Legitimate Interest |
| Gaming Behavior | Responsible Gaming Monitoring | Legitimate Interest |
| Cookie Data | Site Improvement & Personalized Experience | Consent |
Jo99 also obtains your consent before sending promotional emails or SMS messages. You may opt out of marketing communications at any time.
Jo99 never sells your personal information or shares it with third parties unnecessarily. Information may be shared only in the limited circumstances described below:
Important: jo99 never shares your information for commercial purposes with advertising companies, data marketing agencies, or social media platforms.
All third-party service providers are required to comply with jo99's strict data protection agreements. They may only use your data for the specific purpose it was shared and are prohibited from using it for their own purposes.
Cookies and similar tracking technologies are used on jo99.win to enhance your experience. Cookies are small text files stored on your device.
You can disable non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may limit some features of the site.
jo99 does not use cross-site tracking or retargeting ad cookies. Your browsing history is never used to serve advertisements.
Jo99 does not retain your data beyond what is necessary. Retention periods vary depending on the type of information:
After the specified retention period, data is automatically and securely deleted or anonymized.
Jo99 believes every user should have full control over their own data. Your rights are outlined in detail below:
You can request to see what information we hold about you at any time. Submit a request to support and the information will be provided within 30 days.
If any of your information is incorrect, you may request a correction. Your name, address, or contact details can be updated.
After closing your account, you may request deletion of your personal data — anything not required to be retained by legal obligation.
You may request that the processing of your data be restricted or suspended under certain circumstances.
You may request an export of your data in a standard format (such as CSV).
You may object to marketing communications or specific data processing activities. We will act on your request promptly.
To exercise any of your rights, email us at [email protected] or reach out via live chat. We typically respond within 72 hours.
Jo99 is strictly for users aged 18 and above. We do not knowingly collect information from minors (under 18). If a minor has created an account by mistake and we become aware of it, the account will be closed immediately and all collected data will be deleted.
If you are aware that anyone under the age of 18 is using jo99, please notify our support team immediately.
Jo99 may update this privacy policy from time to time. When changes are made, we will notify you in the following ways:
For significant changes, at least 30 days' notice will be given before they take effect. Continued use of jo99 after any changes means you have accepted the updated policy. If the new policy is not acceptable to you, you may close your account.
For any privacy-related questions, concerns, or complaints, please contact our dedicated Privacy Team. We take every complaint seriously and aim to resolve issues within the specified timeframe.
Email: [email protected] — typically responded to within 15 minutes to 48 hours.
Your privacy is fully protected at jo99. Join today for responsible gaming and transparent policies, and enjoy the best online gaming experience.