Jo99 Terms and Conditions — Please read before use

By using jo99 (hereinafter referred to as the "Platform", "we", or "jo99"), you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms apply to the jo99.win website and all its services.

Jo99 is an internationally licensed online gaming platform offering Bangladesh users a wide range of entertainment, including slots, Live Casino, Sports Betting, and bingo.

Jo99 reserves the right to amend these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. For significant changes, jo99 will notify users via email or in-platform notification.

To register an account on jo99, you must provide accurate and complete information on the registration page. Registering with false or misleading information is strictly prohibited. In such cases, jo99 reserves the right to suspend or terminate the account and any remaining balance may be forfeited.

One Account Per Person

Each person may hold only one jo99 account. If the same individual creates multiple accounts, they will be flagged as duplicates and all accounts will be closed. jo99's system can automatically detect attempts to create multiple accounts using the same IP address, device, or payment method.

Account Security

Keep your login credentials — username and password — completely confidential. Sharing your account with anyone is strictly prohibited. If you suspect any unauthorized access to your account, contact the jo99 support team immediately. You are responsible for all activity that occurs on your account.

• Provide your correct name, date of birth, and mobile number at registration.
• Use a strong password and update it regularly.
• Always log out after using a public or shared device.
• Be cautious of suspicious links or emails.

Jo99 strictly enforces an 18+ policy. No one under the age of 18 may register an account or play any game on jo99. Providing false information about your age during registration may constitute a criminal offence.

When is KYC verification required?

KYC (Know Your Customer) verification must be completed before your first withdrawal or whenever jo99 deems it necessary. The following documents may be required for KYC:

• A clear photo of your National ID (NID) or passport.
• A recent bank statement or utility bill (for address verification).
• Proof of payment method (screenshot of Mobile Banking/Nagad/Rocket account).

Withdrawals will be temporarily suspended until KYC verification is complete. jo99 typically completes KYC within 24–48 hours.

Jo99 supports multiple payment methods for deposits, including Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 100. Deposits are typically credited to your account within seconds.

Deposit Rules

• Only use payment methods registered in your own name.
• Deposits made through third parties are strictly prohibited.
• If your deposit fails, contact jo99 Support with your transaction reference number.
• No additional charges apply on deposits. However, fees from your payment provider may apply.

To withdraw from jo99, your account must have sufficient balance and KYC verification must be completed. The minimum withdrawal amount is BDT 300.

Withdrawal Processing Time

• Mobile Banking / Nagad / Rocket: Usually within 15–30 minutes.
• Bank Transfer: Within 1–3 business days.
• USDT / Crypto: Within 1–2 hours.

Withdrawal Terms

• Withdrawals can only be made to your own account.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Jo99 reserves the right to temporarily suspend withdrawals in cases of suspected suspicious activity.
• The maximum daily withdrawal amount depends on your VIP level.

Jo99 regularly offers a variety of bonuses and promotions, including welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Each bonus has its own terms, which are detailed on the bonus page.

Wagering Requirement

Wagering requirements apply to most bonuses, meaning you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before withdrawal.

• If wagering requirements are not met, both the bonus and any winnings derived from it will be forfeited.
• While a bonus is active, bet limits may apply on certain games.
• Multiple bonuses cannot be active simultaneously unless explicitly permitted.
• Bonus offers are generally valid for 7–30 days.
• Jo99 reserves the right to modify or cancel any bonus offer at any time.

Jo99 is committed to providing a fully fair and transparent gaming environment. All game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors.

• Any winnings resulting from a game software error or bug will be considered void.
• Using bots or automated software during gameplay is strictly prohibited.
• Colluding with other players to manipulate game outcomes is strictly prohibited.
• If a game is interrupted due to a technical issue, jo99 will resolve the matter at its own discretion.

The following activities are strictly prohibited on jo99. Violations will result in account termination and forfeiture of balance:

• Depositing funds from money laundering or illegal sources.
• Attempting to exploit the bonus system to generate artificial gains.
• Creating multiple accounts or using another person's account.
• Hacking, phishing, or any other form of cyberattack.
• Harassing or insulting other users.
• Filing false complaints or running harmful campaigns against jo99.

Jo99 believes gaming is a form of entertainment — not a source of income. The health and well-being of our users is our top priority. Use jo99's responsible gaming tools to stay in control of your playing habits.

Available Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily lock your account for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: Receive periodic reminders about your session time and spending during gameplay.

If you feel that gaming is having a negative impact on your life, contact jo99 Support immediately. For more information, visit our Responsible Gaming View page.

Jo99 takes the protection of your personal information seriously. For full details on how we collect, use, and store your data, please refer to our Privacy Policyas stated therein.

• Jo99 never sells your personal information to third parties.
• All data is secured with SSL encryption.
• Information may be shared with authorities where required by legal obligation.
• To request deletion of your data, email [email protected].

You may close your jo99 account at any time. Please withdraw all available balance before closing your account. Account closure requests must be submitted through the support team.

Account Closure by jo99

Jo99 may close or suspend an account for the following reasons:

• For breaching any provision of these Terms and Conditions.
• If evidence of fraud or deception is found.
• Account has been inactive for an extended period (more than 12 months).
• For legal or regulatory reasons.

Jo99 is committed to maintaining the highest quality of service. However, jo99's liability is limited in the event of service disruptions caused by technical issues, third-party service outages, or unforeseen circumstances.

Dispute Resolution Process

1. First, report the issue to jo99 via live chat or email.
2. The support team will provide an initial response within 48 hours.
3. A final decision on complex matters will be communicated within 7 business days.
4. If you are not satisfied with jo99's decision, you may lodge a complaint with the licensing authority.

Any legal disputes relating to these Terms and Conditions will fall under the jurisdiction of jo99's licensing authority. In the event of a conflict with local Bangladesh law, the rules of the licensing authority will take precedence.