Jo99 FAQ — All your questions answered here

Yes, you must be at least 18 years old to register on jo99. This is part of international online gaming regulations. Age verification may be required during account verification. We strictly enforce this rule to ensure responsible gaming.

No. Under jo99's policy, each person is allowed only one account. If multiple accounts are detected using the same mobile number, email, or payment method, all associated accounts may be permanently suspended and balances forfeited.

To fully verify your jo99 account, you will typically need the following:

• National ID (NID) or passport photo
• A selfie photo of yourself
• OTP verification for registered mobile number
• Active mobile banking account

Once verified, your withdrawal limit increases and all features are unlocked.

jo99 supports all major mobile banking methods in Bangladesh. Currently available deposit options:

• Mobile Banking — Direct to personal or merchant number
• Nagad — Instant Deposit
• Rocket — Dutch-Bangla Mobile Banking
• USDT (TRC20/BEP20) — Cryptocurrency

The minimum deposit starts from BDT 500. Deposits are typically credited to your account within 5 minutes.

Withdrawals on jo99 are typically processed within 15 to 30 minutes. VIP members enjoy even faster processing. Requests made between midnight and 6 AM may take a little longer. As long as your account is verified, there should be no delays.

jo99 withdrawal limits are as follows:

• Minimum withdrawal: BDT 500
• Standard member daily maximum: BDT 50,000
• VIP member daily maximum: Up to BDT 200,000
• Monthly limit: Varies by tier

To increase your withdrawal limit, complete account verification and advance to a higher VIP tier.

Deposits are usually credited within 5 minutes. If it has not arrived after 15 minutes:

• Note the transaction ID in your mobile banking app
• Verify that the payment was sent to the correct jo99 payment number
• Contact jo99 live chat support with your transaction ID
• The issue is usually resolved within 1-2 hours

After your first registration, a welcome bonus is automatically credited to your account as soon as you make your first deposit. Typically, you receive a bonus of up to 100% of that first deposit. Full details on the maximum bonus amount and rollover requirements are available on the Promotions page. It's worth reading the terms and conditions before claiming any bonus.

Bonus funds cannot be withdrawn directly. To withdraw a bonus, you must first meet the specified rollover requirements. For example, a 15x rollover means you need to wager 15 times the bonus amount. Once the rollover is complete, any winnings from the bonus are transferred to your main balance and can then be withdrawn.

jo99 cashback bonuses are issued on a weekly or monthly basis. A set percentage of your total losses during the period — typically 5% to 15% — is returned to you as cashback. VIP members receive cashback at a higher rate. Cashback is automatically credited to your account every Monday morning.

jo99 offers a massive game library. The main categories are:

• Slot Games: 500+ popular video slots and classic slots
• Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger
• Bingo: A variety of Bingo games
• Bet: 30+ sports including cricket, football, and tennis
• Game Lobby: Table Games & Specialty Games

Yes, all games on jo99 are sourced from internationally certified game providers. The RNG (Random Number Generator) of each game is independently verified by third parties. Live Casino games are streamed directly from professional studios. RTP (Return to Player) information is available in the info section of each game.

Yes, nearly all games on jo99 are fully playable on mobile. Games run smoothly on both Android and iOS devices via Chrome or Safari. A stable internet connection (4G or WiFi) is recommended for the best Live Casino experience. No app installation is required.

Yes, jo99 keeps all your personal information secured with the highest level of protection. We use SSL/TLS encryption to prevent your data from reaching any third party. Your password and payment details are never shared with third parties under any circumstances. Read our Privacy Policy to learn more.

Log in to your jo99 account and go to Account Settings. Click on Security, then enable Two-Step Verification. An OTP will be sent to your mobile number — enter it to activate 2FA. From that point on, every login will require a mobile OTP.

If you notice any suspicious activity, take the following steps immediately:

• Change your password immediately
• Contact jo99 live support to request a temporary account lock
• Check your recent transactions and login history
• Log out any sessions from unrecognized devices
• Email [email protected] with full details of your issue

There's no separate sign-up required for the jo99 VIP program. Simply play regularly to earn points and you'll be promoted to higher VIP tiers automatically. The tiers are: Bronze → Silver → Gold → Platinum → Diamond. Each tier comes with its own exclusive perks and bonuses.

jo99 VIP members enjoy a range of exclusive benefits:

• Higher cashback & reload bonuses
• Faster Withdrawal Processing
• Higher Withdrawal Limits
• Personal Account Manager
• Access to exclusive tournaments and events
• Special birthday bonus & gifts

There are several ways to get in touch with jo99 support:

• Live Chat: Click the chat icon in the bottom-right corner of the website — available 24/7
• Email: [email protected] — typically responds within 1-2 hours

Bengali-speaking support agents are always available. For urgent issues, Live Chat is the fastest option.

If your account is suspended, email [email protected] right away with a full explanation of the situation. Accounts are typically suspended for the following reasons: failure to submit verification documents, suspected multiple accounts, or unusual betting patterns. Once the cause is identified, the support team will work quickly to resolve the issue.

jo99 takes responsible gaming seriously. From your Account Settings, you can set your own limits: daily/weekly deposit limits, session time limits, and self-exclusion options. If you feel your gaming is getting out of control, contact support immediately or Responsible Gaming Visit the page.